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Making a Complaint

You can make a complaint:

  • In person at the Immigration Department (Elgin Avenue, George Town)
  • By telephone (345) 949-8344
  • In writing to:
    • Ms. Firstname Surname
    • Immigration Department
    • P.O. Box 1098
    • Grand Cayman  KY1-1102
    • CAYMAN ISLANDS
  • By email: firstname.surname@gov.ky

When making a complaint, try to give us as much detail as possible, for example:

  • What service, policy, person or aspect of the Portfolio you are complaining about.
  • If appropriate, the date, time and location where an incident may have taken place and who may have been affected.
  • Any expectations you may have had of the Immigration Department's services, as a result of information we provided or what staff of the Immigration Department may have said.
  • Your name, address and contact details so that we can respond to your complaint.
  • Anything else which you think would help to make your point and help us to investigate your concerns.

Last Updated: 2010-01-15