Making a Complaint

You can make a complaint:

• In person at the Immigration Department (Elgin Avenue, George Town)
• By telephone (345) 949-8344
• In writing to:
  • Ms. Firstname Surname
  • Immigration Department
  • P.O. Box 1098
  • Grand Cayman  KY1-1102
  • CAYMAN ISLANDS
• By email: firstname.surname@gov.ky

When making a complaint, try to give us as much detail as possible, for example:

• What service, policy, person or aspect of the Portfolio you are complaining about.
• If appropriate, the date, time and location where an incident may have taken place and who may have been affected.
• Any expectations you may have had of the Immigration Department's services, as a result of information we provided or what staff of the Immigration Department may have said.
• Your name, address and contact details so that we can respond to your complaint.
• Anything else which you think would help to make your point and help us to investigate your concerns.

Last Updated: 2010-01-15