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Live Wait Times for IOL customers

Published 6th June 2013, 9:38pm

Business customers of Immigration who use IOL have a new feature available to them.  Upon entering IOL, there is a new tab on the bottom of the screen entitled "HQ Wait Times (Live)".  The information shown is the same live information as available to customers seated in the Hall at the public counter via the monitors.  For each category of service, e.g., Passport Endorsements or Temporary Work Permits, you can see the number of customers waiting and their current wait time.  Customers can use this information to plan their visits to the Immigration public counter to reduce their own wait time.