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Supervisory Management Training for DOI Employees

Ten employees participated in the eight-week course to enhance their skills as practicing supervisors.

Published 29th August 2017, 3:23pm

The Department of Immigration (DOI) recently partnered with The University

of the West Indies (UWI) - Open Campus, Cayman Islands in a strategic talent

management initiative.

The goal was to ensure that DOI employees are equipped with the management

skills required to drive effective and efficient delivery of immigration


Ten employees from across the DOI

commenced the eight-week training in the fundamentals of supervisory management

to help hone their skills as practicing supervisors. 

The course was rigorously

presented with a combination of lectures, group discussions and visual aids. Attendees learned the various roles and

challenges of a supervisor, in addition to the fundamentals of planning,

organising and delegating authority, decision making and problem solving,

motivation and work attitudes, organisational communication, how to handle

discipline, grievances and appraising employee performances. 

At the end of the

training course, a final assessment was given that included course work and an


Immigration Communication Centre Supervisor, Ms. Jacqueline Whittaker

stated, “this course provided a platform for enhancing my skills set.

The sacrifice of attending those evening classes was worth the effort, as I

found the sessions engaging and valuable."

Acting Chief Immigration Officer, Ms. Samantha

Bennett, said these

requirements are intended to

provide students with a true understanding of the leadership responsibilities

involved with supervising persons today.

“I am extremely pleased that the employees were

able to participate in this training programme,” she said. “I know such

initiatives will continue to contribute to the DOI’s vision: to be a leading

and respected example of a modern, efficient and professional Immigration


Deputy Chief Officer for the

Ministry of Immigration, Mr. Michael Ebanks, expressed his delight in the

department’s quest to continuously professionalise its workforce. 

"Our ultimate goal is to

deliver world class services to all customers and stakeholders,” he explained.

“As a team, we are committed to building a talent management programme to

support and further enhance all operation capabilities across all sections of

the DOI."

The Department of Immigration expressed appreciation to UWI Open Campus,

and course facilitator Ms. Andrea Wray-Miller for the support.